Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the QUANDRY platform, website, and related services (the “Service”). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

You must provide accurate information when creating an account and keep your credentials secure. You are responsible for activity that occurs under your account. Notify us promptly if you suspect unauthorized access.

You retain all rights to the data you upload or create in the Service — projects, surveys, responses, metrics, datasources, and reports (“Customer Content”). You grant us a limited license to host, process, and display Customer Content solely to provide and improve the Service. You are responsible for having the necessary rights and consents to collect and process the data you bring into the platform, including survey respondent data.

You agree not to misuse the Service, including by: attempting to access another customer's data; probing or disrupting our systems; using the Service to send spam or unlawful communications; re-identifying anonymous survey respondents; or reverse engineering the platform except where permitted by law.

Paid plans are billed as described at the time of purchase. Fees are non-refundable except where required by law. We may change pricing with advance notice; changes apply at your next renewal. Usage-based allotments such as AI credits and survey responses are described on our pricing page.

The Service includes AI-assisted insights, recommendations, and analyses. AI output may contain errors and is provided for informational purposes only — it is not professional, legal, or financial advice. You are responsible for reviewing AI output before acting on it.

The Service, including the Workplace Culture Performance Index™ framework, software, and branding, is owned by QUANDRY and its licensors. These Terms do not grant you any rights to our trademarks or other intellectual property except as needed to use the Service.

The Service is provided “as is” without warranties of any kind, express or implied. To the maximum extent permitted by law, QUANDRY will not be liable for indirect, incidental, special, consequential, or punitive damages, and our total liability for any claim will not exceed the amounts you paid us in the twelve months before the claim arose.

You may stop using the Service and delete your account at any time. We may suspend or terminate access for violation of these Terms with notice where practicable. Upon termination, we will make your Customer Content available for export for a reasonable period before deletion.

We may update these Terms from time to time. If we make material changes, we will notify you through the platform or by email before they take effect. Continued use of the Service after changes take effect constitutes acceptance.

Questions about these Terms? Email us at hello@quandry.io.